Best solutions for
customer service
and task management
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Best solutions for
We are working with the best solution services companies
in the world.
Customer Experience
Productivity
Product Analytics & CRO
Sales Automation
Marketing
Zendesk EMEA Partner of the Year 2021
We are proud to say that we are the only Zendesk Master Partner in the Middle East region. We also have been chosen as the Zendesk EMEA Partner of the Year 2021 by Zendesk.
We worked with
Our Expertise
We have the expertise you are looking for to accelerate your processes, increase your productivity, improve your customer relationships and drive profitable growth. Unlike traditional consulting firms, we don’t just give you advice. We grow together with you.
Our Services
Our services include consulting, implementation, integration, customization, localization and support in the areas of customer service, productivity, remote work and data management. With our services; you can achieve the efficiency you desire, make the most of your data and provide the best experiences.
Solutions that adapt to you
Our integrated solutions, which can all be connected to one another, enables you to take control of everything that’s happening in your company. You don’t adapt to the solution, our solutions adapt to you.
We are the first partner of monday.com in Turkey
We are the first monday.com Gold Partner in Turkey and have the expertise to help you take your company to the next level.
Our Customer Stories
We have the expertise in partnering with companies to rapidly innovate business processes and technologies, accelerate customer relationships and drive profitable growth.
We are very lucky to be customers of Zendesk Support and Zendesk Talk at the moment, and the last thing we thought about when transitioning our employees to the ‘Work from Home in Call Center’ process due to COVID 19 was the technological infrastructure of our call center. More…
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Omni Factors
Jan 02, 2025
Zendesk 2024: Innovations for Exceptional CX
As Zendesk’s premium partner in the EMEA region, Omni Factors is proud to bring forward innovative and integrated...
Omni Factors
Jan 22, 2024
Unlock the power of intelligent CX: CX Trends 2024, Powered by Zendesk
In the latest annual report from Zendesk, we dive into the dynamic realm of customer experience (CX), witnessing...
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Dec 28, 2022
Generating Revenue with CX: How to Maximize The ROI of Customer Service
If your customer support function isn't generating revenue, you're leaving money on the table. Here’s how to maximize...
Omni Factors
Aug 25, 2022
How to create a Gantt chart in Excel?
Gantt charts are an essential part of project management. They show you the tasks, dates and processes each...