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Omni Factors
Omni Factors
Omni Factors

Zendesk EMEA Partner of the Year 2021

We are proud to say that we are the only  Zendesk Master Partner in the Middle East region. We also have been chosen as the Zendesk EMEA Partner of the Year 2021 by Zendesk.

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Our Expertise

We have the expertise you are looking for to accelerate your processes, increase your productivity, improve your customer relationships and drive profitable growth. Unlike traditional consulting firms, we don’t just give you advice. We grow together with you.

Our Services

Our services include consulting, implementation, integration, customization, localization and support in the areas of customer service, productivity, remote work and data management. With our services; you can achieve the efficiency you desire, make the most of your data and provide the best experiences.

Solutions that adapt to you

Our integrated solutions, which can all be connected to one another, enables you to take control of everything that’s happening in your company. You don’t adapt to the solution, our solutions adapt to you.

We are the first partner of monday.com in Turkey

We are the first monday.com Gold Partner in Turkey and have the expertise to help you take your company to the next level.

Our Customer Stories

We have the expertise in partnering with companies to rapidly innovate business processes and technologies, accelerate customer relationships and drive profitable growth.

We are very lucky to be customers of Zendesk Support and Zendesk Talk at the moment, and the last thing we thought about when transitioning our employees to the ‘Work from Home in Call Center’ process due to COVID 19 was the technological infrastructure of our call center. More…

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Unlock the power of intelligent CX: CX Trends 2024, Powered by Zendesk 
Omni Factors

Omni Factors

Jan 22, 2024

Unlock the power of intelligent CX: CX Trends 2024, Powered by Zendesk 

In the latest annual report from Zendesk, we dive into the dynamic realm of customer experience (CX), witnessing...

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How to create a Gantt chart in Excel?
Cinar Cifter

Cinar Cifter

Aug 25, 2022

How to create a Gantt chart in Excel?

Gantt charts are an essential part of project management. They show you the tasks, dates and processes each...

Messaging apps at your service
Cinar Cifter

Cinar Cifter

Aug 13, 2022

Messaging apps at your service

Zendesk has teamed up with Facebook to integrate the world's best social messaging apps with Zendesk's smart customer...