In the latest annual report from Zendesk, we dive into the dynamic realm of customer experience (CX), witnessing a transformative wave of innovation, particularly in artificial intelligence (AI) and other cutting-edge technologies. This year, an astounding 70% of CX leaders are gearing up to reevaluate their entire customer journey, recognizing the pivotal role these advancements play in steering customer experiences towards a more intelligent future.
The ten trends identified by Zendesk’s partners serve as guiding lights for navigating this evolving landscape, where rapid strides in AI, data capabilities, and immersive technologies are reshaping the way organizations engage with their customers. An impressive 68% of CX leaders assert that organizations must embrace emerging AI technology to survive in this competitive landscape.
Key Highlights:
🤖 Explore how AI is fundamentally revolutionizing customer interactions, ushering in an era of intelligent and personalized experiences.
📊 Uncover the secrets of leveraging data effectively to enhance customer experiences, all while maintaining the crucial pillars of transparency and security.
🌐 Dive into the world of technologies that are shaping the future of customer interactions, going beyond the traditional to create lasting and memorable experiences. Explore the impact of emerging technology on conversational commerce, voice and phone support, as well as innovative agent management tools.
Download the 2024 CX trends report now to learn more!
