Zendesk has teamed up with Facebook to integrate the world’s best social messaging apps with Zendesk’s smart customer service. Let your customers effortlessly communicate with your business as they do with friends.
WhatsApp
Reach your customers from the world’s most popular, reliable and secure messaging app. Send proactive messages and connect automation tools to always keep customers informed. You can learn how to add WhatsApp to Zendesk from this article.
Instagram
Use Instagram as your brand’s showroom; Help customers share your products with their followers and keep things simple with in-app purchases. Respond to Instagram story mentions and DMs from a representative workspace that shows customers that you appreciate their support and listen to their concerns. You can learn how to add Instagram to Zendesk from this article.
Facebook Messenger
Let customers feellike they’re catching up with a friend; Pick up conversations where they left off and personalize them to fit your company’s look and style. With Messenger, you can stay in touch using rich message types like carousels and quick replies. You can learn how to add Facebook Messenger to Zendesk from this article.
Get the most out of messaging
Always be aware of incoming messages
Live notification view allows agents to follow social messaging conversations in real time, even while navigating between tabs.
Add buttons for easy access
Create custom buttons for your website or mobile app to let customers know they can message you anytime, anywhere.
Reply automatically
Don’t delay in getting back to your customers, even when agents are busy. Autoresponders use customized messages to instantly send personalized responses to customers.
Offer personalized conversations
Design every detail with Zendesk’s open and flexible platform to deliver conversational experiences at scale.
Add WhatsApp to your channels for faster service
Since Zendesk includes many integrations, including WhatsApp, you do not have to deal with the process of creating a new account and setting a password every time you make an innovation. All your information is matched for you. Your representatives can quickly respond to your customers in all kinds of channels through a single platform without going back and forth between applications. In this way, you can provide an uninterrupted and seamless customer service experience by instantly responding to questions your customers may have. With Zendesk, you can quickly solve both your own questions and your customers’ problems. Start your free demo today!
