Berlin-based German Digital Bank Insha, which started out with the slogan of “Bank Account You Can Use Easily and Freely”, moved its entire call center operation in Istanbul to the homes of its employees on the same day.
Due to the COVID 19 we are in, home office, freelance or in other words working from home has entered the agenda of many companies. Call centers also have to keep up with this process due to changing conditions. The biggest obstacle in front of them is their technology infrastructure.
Insha Customer Success Leader Zehra Aksoy, who built the Call Center processes with the expertise of Omni Factors and the infrastructure of Zendesk, said, “We are very lucky to be a customer of Zendesk Support and Zendesk Talk, and due to COVID 19, we are moving our employees to the ‘Work from Home in Call Center’ process. The last thing we thought about was the technological infrastructure of our call center.” expressing their satisfaction.
Thanks to Insha’s flexibility, which is thanks to Zendesk infrastructure, you can connect to the call center from anywhere with computer, internet and headset and support your customers. Meet Zendesk to optimize the workforce in your call center with customer representatives working from home and take advantage of many more advantages provided by technology.
